Information We Collect
We may obtain certain personal information (such as name and other contact details) when you choose to provide them through our Sites by including, but not limited to, when you visit our site, register on the site, place an order, subscribe to a newsletter, subscribe to a mailing list, respond to a survey, fill out a form, leave a comment, and in connection with other activities, services, features or resources we make available on our Sites. You can always refuse to supply personally Identifying information, except that it may prevent you from engaging in certain Site related activities. The types of personal information we may collect include:
- Contact information, such as your name, postal address, e-mail address and telephone number
- date of birth
- username and password
- personal information in content you provide on our Site (such as text you submit in a chat window on the Site)
In addition, when you visit our Sites, your browser will automatically provide certain information to us. The information we collect in this manner includes anonymized IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, dates and times of website visits, and other technical information.
We may also collect certain information by automated means, such as cookies and web beacons. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. If you wish to disable the storage of cookies on your computer, you may do so using the settings on your browser or device. You are also able to opt out of storing our cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site. For more information on deleting or controlling cookies in general, visit www.aboutcookies.org.
How We Use The Information We Collect
We may use the information we obtain through the Site to:
- create and manage your account;
- conduct the transaction you request;
- offer and provide products and services to you;
- communicate with you about our products and services (including via social media);
- administer your participation in special events, programs, surveys, contests, sweepstakes, and other offers or promotions (if you have not opted out of receiving such information);
- display content on our Sites, such as stories, product reviews and photos;
- respond to and communicate with you about your requests, questions and comments;
- process claims we receive in connection with our products and services;
- operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Sites; and performing accounting, auditing, billing, reconciliation and collection activities);
- perform data analyses and other processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption or tokenization of personal information);
- protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
- comply with and enforce applicable legal requirements, relevant industry standards and our policies.
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our Sites, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse our Sites, and (iii) managing our business. We also use this information to help diagnose technical and service problems, administer our Sites, identify users of our Sites, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Sites, how users navigate through our Sites, and how we may tailor our Sites to better meet the needs of our users.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Sites.
Sensitive and private data exchange between our Sites and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We may use third-party web analytics services on our Site, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use our Sites. The information collected through these means (including IP address) is disclosed to these analytics providers, who use the information to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.
Our Sites are not designed to respond to “do not track” signals received from browsers.
On our Sites, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests.
Information We Share
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights, or (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
WHAT RIGHTS YOU HAVE OVER YOUR DATA
Subject to applicable law, you may have the right to (i) access certain personal information we maintain about you and obtain a copy of that information, (ii) update or correct inaccuracies in that information, (iii) object to our use of your personal information where it is likely to cause damage or distress and (iv) delete your personal information from our database. To exercise these rights, please contact us as indicated in the How To Contact Us section of this Online Privacy Notice. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. Subject to applicable law, a charge may apply before we provide a copy to you of any of your personal information that we maintain. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Links To Other Websites
Our Site may contain links to other websites for your convenience and information such as, partners, suppliers, advertisers, sponsors, licensors and other third parties These websites may be operated by companies not affiliated with us. These websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with us, any use of those websites, or the privacy practices of those websites.
From time to time we may send information to you regarding products and services, promotions and other information that may be of interest to you, using the contact details that you provide to us.
We have various email lists that you may have opted in to, through our different sites. You may fully unsubscribe from any of our email lists at any time by clicking the “Unsubscribe” link at the bottom of every email. You may also reply to the email asking to unsubscribe or by contacting us at the address listed in the How To Contact Us section.
It is possible to opt out of promotional emails while continuing to receive our daily emails. This can be done by clicking the “Update Profile” or “Subscription Preferences” link found in the bottom of every email or by replying to the email or by contacting us at the address listed in the How to Contact Us section.
Unsubscribing from one list does not unsubscribe you from all lists. After you unsubscribe from a list, we will not send you further emails from that list. We may continue, however, to email you as reasonably necessary in connection with the administration of your account.
For the purpose of operating our business, including to fulfill orders you place with us, we may transfer the personal information we collect about you to countries other than the country in which the information originally was collected in accordance with the provisions of this Online Privacy Notice. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Online Privacy Notice and in accordance with applicable law.
This may include transferring your personal information to jurisdictions outside the European Economic Area (“EEA”), including the United States. We may use facilities in countries outside the EEA to carry out specific operations involving your personal information (e.g., IT and hosting services). Where your personal information is collected in the EEA and we then transfer it outside the EEA, we will strive to ensure that an adequate level of protection is in place to protect your personal information.
How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Return & Refunds Policy
Israel365 is committed to ensuring that our valued customers are completely satisfied with their purchases.
Please feel free to contact us at any time with any questions or concerns.
All our products are shipped from Israel. We want you to receive your order as quickly as possible! In order to ensure quick delivery, many of our products are stored and shipped from a shipping facility in the USA. Though many products will arrive faster, please allow up to 4 weeks for delivery in the US and 6 weeks for international orders.
Orders shipped outside of the U.S. may be subject to import taxes, customs duties, taxes, and fees levied by the destination country, and the customer is solely responsible for all duties, import taxes and brokerage fees. If you refuse a shipment because of unexpected import fees, your original order will not be refunded. Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Orders can be canceled before items are shipped out from our office in Israel or from one of our distribution centers. In this situation, a full refund will be provided.
If an order fails to arrive in the mail past the 6 week suggested waiting period, please be in touch with us. If we are unable to track the shipment, the customer will either be resent their order or provided a refund.
If a customer is unsatisfied with an order and would like to return it, please see the return instructions below.
Please note that the clothing (t-shirts and sweatshirts) sold on our site are manufactured in Israel. Often times there may be discrepancies between North American sizing and Israeli sizing.
How to Return Your Purchase
- If you would like to return an item, you must email email@example.com to set up your return and refund.
- To be eligible for a return, your item(s) must be unused, and in the same condition in which you received them.
- Items must be in their original packaging.
- You will be responsible for paying for your own shipping costs for returning your item.
- Israel365 is not responsible for damage that occurred during the returns process. If you are shipping an item valued over $75, we strongly encourage that you consider using a trackable shipping service and/or purchasing shipping insurance.
- The original shipping fee can not be refunded.
- If an item was shipped for free, Israel365 may deduct the cost of shipping from the amount refunded.
Return Mailing Addresses
1 Yigal Alon 7th floor
Bet Shemesh 9906201
In the US:
2251 Constitution Ave.
Olean, NY 14760
Final Sale Items
- Gift cards
- Personalized items including certificates, jewelry, etc. (unless defective)
YOUR ACCEPTANCE OF THESE TERMS
By using our Sites, services and subscribing to our emails. you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites, services or subscribe to our emails. Your continued use of the Sites following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on May, 28, 2018.